Browsing by Author "Laidi, Meryem"

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    Internal audit and its role in the application of international standards of standardization in hotel establishments in Algeria
    (Université De Larbi Ben M'hidi Oum EL Bouaghi, 2023-06-01) Melahi, Rekia; Laidi, Meryem
    This study aims to know the role of internal auditing and documentation on the application of international standards for standardization in the development of hotel institutions in Algeria, as well as the obstacles that prevent the adoption of international standards for standardization. Data processing by SPSS. It has been found that there is a difficulty in performing the internal audits of the administrative processes, and in order to archive and retrieve the files related to the administrative processes and training processes, if any; And the absence of government financial support for hotel establishments to adopt international standards for standardization. Keywords: internal audit, standardization, total quality management, hotel institutions, hotel service quality. تهدف هذه الدراسة الى معرفة دور التدقيق الداخلي والتوثيق على تطبيق المعايير العالمية للتقييس في تطوير المؤسسات الفندقية في الجزائر وكذا المعوقات التي تحول دون تبني المعايير العالمية للتقييس، ولتحقيق ذلك تم صياغة استبانة وزعت على عينة تتكون من 190 عامل في المؤسسات الفندقية في غرب الجزائر، وتم معالجة البيانات عن طريق SPSS. ولقد تم التوصل الى وجود صعوبة في القيام بعمليات التدقيق الداخلي للعمليات اإلدارية، وصوبة أرشفة واسترجاع الملفات الخاصة بالعمليات اإلدارية وعمليات التدريب إن وجدت؛ وغياب الدعم المالي الحكومي للمؤسسات الفندقية لتبني المعايير العالمية للتقييس. كلمات مفتاحية: التدقيق الداخلي، التقييس، إدارة الجودة الشاملة، المؤسسات الفندقية، جودة الخدمة الفندقية.
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    Internal audit and its role in the application of international standards of standardization in hotel establishments in Algeria
    (University of Oum El Bouaghi, 2023) Melahi, Rekia; Laidi, Meryem
    This study aims to know the role of internal auditing and documentation on the application of international standards for standardization in the development of hotel institutions in Algeria, as well as the obstacles that prevent the adoption of international standards for standardization. Data processing by SPSS. It has been found that there is a difficulty in performing the internal audits of the administrative processes, and in order to archive and retrieve the files related to the administrative processes and training processes, if any; And the absence of government financial support for hotel establishments to adopt international standards for standardization.